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Home > About Us > Service Standards > Allocations

This service standard sets out the service that you can expect from Derwentside Homes’ allocations service.

For new applicants we will:

• Register new applications within 10 working days of receiving them; 
• Send out a letter to applicants giving information about their applications within 2 working; days of registration giving details of the name, location and telephone number of the officer who dealt with the application;
• Write to you within 5 working days if your application has to be suspended in accordance with our suspension policy;

For new tenants we will:

• Within 1 working day of accepting the tenancy, arrange for a mutually convenient appointment for gas servicing and commissions; 
• Arrange within 1 working day for repairs to be issued;
• Visit you in your new homes within 4 weeks of the start of the tenancy;
• Visit you in your new home again after 6 months and 9 months of the start of the tenancy.

If you decide to terminate your tenancy we will:

• Arrange a mutually convenient pre-termination inspection within 5 working days; 
• Provide you with written confirmation of the termination within 5 working days;
• Carry out an inspection of the property to assess the standard within 3 working days of receipt of the keys;
• Carry out the necessary gas and electrical safety checks within 5 working days;
• Investigate reports of abandoned properties within 1 working day;
• Remove an rubbish from an empty home or garden within 3 days of it being reported;
• Let empty homes within 29 days from the end of the tenancy.

For homeless applicants we will: 

• Inform you in writing whether we can accept your nomination to Derwentside Homes within 2 working days;
• If we have to refuse your nomination, we will notify you in writing.

For our temporary emergency accommodation we will:

• Provide a cleaner to clean the property every two weeks; 
• Have TEA properties ready to re-let within 5 working days;
• Produce a care plan for TEA tenants within 1 working day;
• Strim the gardens every month.

If you want to pass your tenancy onto someone else we will:

• Advise you of our decision within 42 days if you apply to carry out a mutual exchange;
• Advise you of our decision within 42 days if you wish to succeed or assign your tenancy to someone else;