We have service standards so that you can be clear about the level of service that you can expect. 
Capital Works
Derwentside Homes is committed to providing affordable, attractive homes in strong, safe communities where everyone is valued. We will do this by maintaining and investing in our existing homes and providing new homes efficiently. We will create places where people want to live, at a cost which both they and the business can afford.
Our aim is to provide you with a modern, up-to-date home that far exceeds the governments Decent Homes Standard. We aim to do this by providing an excellent quality service to all our customers, ensuring that both they and their homes are treated with respect and courtesy.
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In partnership with our Tenants' Forum we have produced a DVD for tenants, which explains what wil happen before, during and after improvement works are carried out to their homes. You can watch the DVD below.
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Download it here
