Before we Start
If your home is scheduled to have improvement work carried out you will be contacted by the site team either by letter, personal visit or both to give you approximately seven weeks notice prior to the works being carried out. This notice period may need to be varied to suit difficulties with access that occur within the programme, but only if it is agreed by you.
Before starting works a member of the site team will visit your home to:
- List the improvements we believe to be required in your home;
- Refer you to the Capital Improvement brochure and DVD which details what you need to do before the work begins; - List the contact numbers of the site team;
- Give details of any proposed tenants open day or home visit to discuss the improvement work, view samples of products and make colour choices where applicable; and
- Qualify that any improvement work listed are subject to verification by a site survey;
- Confirm the improvement work to be carried out following survey.
- Discuss with you any problems or concerns you may have in coping with the work.
This may mean that in some homes we may do less or more work than listed in the letter, but we will keep you informed of any changes to the planned improvements.
The site team visits and the open days will give you the opportunity to discuss the improvements and get answers to any queries you may have. A member of the team will also complete a resident profile sheet with you that will help us to determine if you have any special circumstances we need to consider.
All of the information you provide will be treated as confidential and used to tailor our services to your circumstances.
