Contact Us
You can contact us:
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By Phone- on our Freephone Number: 0800 783 9295 or on 01207 521 100, For our Text to Phone service prefix the number with '18001'. After 5PM calls are diverted to our emergency contact centre who will only deal with emergency repairs.
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Write to the head office- address below
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Online by email: customer.services@derwentsidehomes.co.uk or by completing the Contact form at the bottom of this page
You can also contact a specifice department by email:
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Tenancy Income Services - rents@derwentsidehomes.co.uk
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Tenancy Services - tenancy.support@derwentsidehomes.co.uk
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Tenancy Enforcement - tenancy.enforcement@derwentsidehomes.co.uk
We have a small number of evening weekday appointments available (between 5:30PM to 7:30PM) and weekend (AM) appointments available for small gas, plumbing, electrical or joinery repairs available. You can book these by calling our Freephone or local rate number.
Please note, if you require assistance call the above number or visit our Head Office at Greengates House. If you would like a home visit please contact us on the above number and we can arrange an appointment.
Head Office
Derwentside Homes Ltd
Greengates House
Amos Drive
Greencroft Industrial Park
Stanley
County Durham
DH9 7YE
Our opening times are 8:30AM - 5PM Monday - Friday any calls outside these times will be handled by our call centre who handle emergencies only.
Tel: 0800 7839295 or 01207 521 100
For our Text to Phone service prefix the number with '18001'
