We have service standards so that you can be clear about the level of service that you can expect. 
Need help diagnosing a repair - use our online 
How do I report a repair?
When reporting a repair, please make sure that you give as much information as possible, including:
- your name, address and daytime phone number;
- as much detailed information as possible about the repair;
- access for tradesmen and technical officers;
- where the repair is needed; and
- whether you have already reported this problem.
You can report a repair by calling:
Freephone number:
Tel: 0800 783 9295 (8.30am to 5pm, Monday to Friday)
Customer Services:
Tel: 01207 521100
You can also write or come in person to:
Derwentside Homes Ltd
Greengates House
Amos Drive
Greencroft Industrial Park
Stanley
County Durham
DH9 7YE
Or online at: http://www.derwentsidehomes.co.uk/repairs-/log-a-repair
Email: customer.services@derwentsidehomes.co.uk
Advice on diagnosing the repair is available through our Repairs Guide.
Emergencies
We provide special phone lines for emergencies outside office hours. Please use them only in genuine emergencies when there is a serious possibility of a health and safety risk.
Out of Hours Repairs: 0800 7839295
When you have reported a repair, we will send you a receipt by post within two working days, confirming your request and also giving the expected completion date and the contractor.
Download our Repairs and Maintenance Handbook PDF 
