VIP- How have you helped shape our services?
|
Date of Survey |
Consultation Topic |
Feedback and Results |
| January 2012 |
Derwentside Homes Tenants Forums -Locations, Dates, Times, Agenda Topics, ideas for attracting people to attend |
The VIP group told us that they would like to see the Tenants Forums split equally between Consett and Stanley, with some during the day and some on an evening. They also provided us with items for the agenda such as estate issues which we will use as topics for our Forums throughout 2012. The 2012 Tenants Forum details can be found here. |
| February 2012 |
Web Based Services -Social Media and Use of Derwentside Homes Website |
The feedback from this survey can be viewed here. |
|
March 2012 |
Rents and the Welfare Reform -Income Management, rent statements, rent payment methods, awareness of housing benefit changes |
The results of this survey will be used to improve our rental income system and help us identify how aware tenants are of the welfare reform and how they will be affected. The feedback form this survey can be found here. |
| April 2012 |
Rent Statements -Understanding and improving rent statements |
Feedback from this survey will be used to improve our rent statements, a summary of feedback can be found here. |
