• Adaptations
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• Can I alter my Home?
• Electrical safety
• Fire Safety
• Gas safety
• Handy Van Service
• How do I report a repair?
• Log a repair
• Preventing Condensation
• Repair responsibilities
• Repairs Guide
  • Bathroom
  • Chimneys
  • Electrical Fittings
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  • Garage Doors
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  • Guttering and Drains
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  • Roofs
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  • Stairs and Staircases
  • Windows
• Response times
• Right to compensation
• Right to repair
• Solar Panels

Before you contact us 

Were you using a light fitting at the time of the power failure? If so, have you checked your fuse box, and if it has tripped have you tried to reset your trip switch? 

•  See if it is a bulb that has blown (replacing bulbs is your responsibility). 
•  See if the power sockets are working. 
•  Check if all the lights are faulty, or if it is just the lights upstairs or downstairs. 
• If there is a total loss of electrical power, have you checked with a neighbour to make sure it is not a power failure? If so, you must report it to the electricity board. 
• If you have a key meter, make sure that it has enough credit.

If you need to contact us, please tell us the following.

• What is the nature of the problem? For example, how many lights are affected?
• What type of light fitting is broken or faulty (see the diagrams above)? 
•  If the fitting or switch is broken, how was it broken? (We may charge you for any damage other than fair wear and tear.)
• Which room or rooms are affected?

Please note

• Any light fittings, sockets, switches or cookers that we have not provided are your responsibility.
• Ceiling switch (pull cord), Fluorescent, Strip light, Batten lampholder, Pendant, Bulkhead fitting, Lampholder

Sockets

Before you contact us 

• Were you using a particular appliance at the time of the power failure? If so, have you checked your fuse box, and if it has tripped have you tried to reset your trip switch. 
• Before phoning us, try to find out if it is the appliance or the socket that is not working. Appliances are your responsibility, unless we have provided them. 
•  If there is a total loss of electrical power, have you checked with a neighbour to make sure it is not a power failure? If so, you must report it to the electricity board. 
• If you have a key meter, make sure that it has enough credit.

If you need to contact us, please tell us the following. 

• What is the nature of the problem? For example, are the sockets or lights not working, or is there a broken switch? 
• What type of socket or switch is broken or faulty? (See the diagrams above) 
•  If the fitting, socket or switch is broken, how was it broken? (We may charge you for any damage other than fair wear and tear.)

Please note

Any light fittings, sockets, switches or cookers that we have not provided are your responsibility.

Smoke Alarms, Extractor Fans and Forced Air Units

Before you contact us 

• If the problem is the smoke alarm, is it wired to the mains or battery operated? If it is battery operated, do you need to replace the battery? You should always make sure that your smoke alarm is fitted with a working battery. 
•  If it is the extractor fan, check it is switched on at the fused spur. 
•  See if the power sockets are working.
• If there is a total loss of electrical power, have you checked with a neighbour to make sure it is not a power failure? If so, you must report it to the electricity board.
• If you have a key meter, make sure that it has enough credit.

If you need to contact us, please tell us the following. 

• What appears to be the problem? For example, an extractor fan not working or a smoke alarm beeping. 
• Where is the extractor fan? 
• If the smoke alarm is faulty, have you tried a new battery in the smoke alarm? 
• Have you bled any radiators?