External Doors
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Before you contact us
If the damage to the outside door is a result of vandalism, a break in, fire, arson or domestic violence, you need to get a police crime reference number before phoning us.
If you need to contact us, please tell us the following.
- Which door is it (front, back or side)? What style of door is it?
- Is the glass broken?
- What type of door is it (see the diagrams above)?
- What is the problem with the door (for example, is it rotten, damaged, raining in)?
- The crime number if you have one (see above).
- Does the door have a multi-locking system?
- Is the door jammed open or closed?
- Is the frame or the lock damaged?
Please note
- We may charge you for reglazing if you do not have a police crime reference number.
- If you have lost your keys and need us to gain entry for you, and you do not have a police crime reference number, we may charge you for the work.
