More information on gas safety 
Heating Systems
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In this section: |
Important Information:
- Total or partial loss of space or water heating between 31 October and 1 May will normally be classed as an emergency, and we will deal with it within 24 hours.
- Total or partial loss of space or water heating between 30 April and 1 November may not necessarily be classed as an emergency.
Combination Boilers
Before you contact us
- If you can smell gas, or believe you have a gas leak, please contact Transco. Please check if the pilot light is lit. If not, have you tried to relight it?
- Is the programmer or thermostat set correctly? (Room thermostats are usually set between 18°c and 22°c.)
- If your system provides both hot water and central heating, have you lost both services?
- If the problem is a loss of pressure, are you aware of any leaks on the central-heating system?
- If you have a gas key meter, do you have enough credit?
If you need to contact us, please tell us the following.
- Have you tried to relight the pilot? (Some newer boilers have an automatic pilot.)
- Do you have hot water?
- Is the boiler your only source of heat?
- Can you tell us what model is it?
Before you contact us
- If you can smell gas, or believe you have a gas leak, please contact Transco.
- Please check if the pilot light is lit. If not, have you tried to relight it?
- Is the programmer or thermostat set correctly? (Room thermostats are usually set between 18°c and 22°c).
- If your system provides both hot water and central heating, have you lost both services?
- If you have a gas key meter, do you have enough credit?
- Is the fused spur turned on?
If you need to contact us, please tell us the following.
- Have you tried to relight the pilot? (Some newer boilers have an automatic pilot.)
- Do you have hot water?
- Is the boiler your only source of heat?
- Can you tell us what model the boiler is?
Before you contact us
Leaks
- Can you contain the leak?
- Where is the radiator leaking (from the air vent, valves or pipework)?
Loss of heat
- Is the thermostatic radiator valve turned up enough?
- Is the programmer or room thermostat set correctly? (Room thermostats are usually set between 18°C and 22°C).
- Have you tried to bleed the radiators? (You should not try to bleed radiators if you have a combination boiler.)
If you need to contact us, please tell us.
Leaks
- Where is the radiator leaking?
- Which room is it in?
Loss of Heat
- How many radiators are affected?
- Have you tried to bleed the radiators? If you have bled any radiators on a combination boiler system you may need to repressurise the system.
- Do you have hot water?
Please note
- We may charge you if the central heating has broken because you removed radiators while you were decorating.
- If you have bled any radiators on a combination boiler system you may need to repressurise the system
Before you contact us
- Are you using the correct fuel?
- Is the fused spur turned on?
If you need to contact us, please tell us the following.
- Which part is faulty (for example, the fire bars, ashpan or fire bricks)?
- Have you had your chimney swept recently?
Please note
- We may charge you if the central heating has broken because you removed the radiators.
- You should only use recommended, approved fuels. We may charge you for damage caused to appliances through burning non-approved fuels.
- It is your responsibility to make sure that any chimney is regularly swept. We will only sweep a chimney as part of the yearly solid-fuel service.
Before you contact us
- Is the heater turned on at the fused spur?
- Are the input and output controls set correctly?
- If you have a key meter, please check that there is enough credit.
If you need to contact us, please tell us the following.
- How many heaters are affected?
- Which heaters are affected?
- What appears to be the problem (for example, no hot water, no heating or the water is too cool)?
