Sinks & Basins
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Before you contact us
- If the waste pipe is blocked, have you tried to clear the blockage yourself?
- If the leak is near electrical fittings, please turn off the electricity at the consumer unit.
- If the basin itself is damaged, we may charge you for the work.
- If the problem is due to a basin overflowing, we may charge you for the work.
- Can you isolate the leak (ballofix/ isolating valve fitted approximately 30 cm under the tap)), or contain it with a cloth or bowl?
If you need to contact us, please tell us the following.
- Is the problem with a kitchen sink, or washbasin in the toilet or bathroom?
- If the problem is a leak, is it from the waste pipe, supply pipes, taps or trap?
- If the leak is on a supply pipe, can you tell which pipe is leaking?
- Please tell us if the electrics are affected by the leak, or if the leak has caused any damage to your property.
Please note
- Plugs and chains to wash basins, sinks and baths are your responsibility.
Before you contact us
- If we have not fitted the taps, we may charge you for the work.
- We may charge you for damage to taps that is beyond normal wear and tear.
- If you have lost the water supply to any tap, whether it is hot or cold, and you have solid-fuel heating, you must dampen down the fire until we can carry out a repair.
- If you have lost the cold-water supply from all the taps, are there other properties in the street with the same problem?
- Can you isolate the tap (ballofix/ isolating valve fitted approximately 30cm below the tap)
If you need to contact us, please tell us the following.
- Is it a basin, bath or sink tap? Which tap is it (hot or cold)?
- What is the problem, (for example, the tap won’t turn on or off, or the tap is dripping)?
- If there is a heavy leak, or if a tap won’t turn off, can you turn the stoptap off?
