Stairs and Staircases
Before you contact us
- We may charge you for damage to any parts of the staircase other than normal wear and tear.
If you need to contact us, please tell us the following.
- If the problem is with the handrail, is the handrail broken or are the brackets loose?
- Is the plywood panel or balusters broken or damaged? How did the damage happen, and how many are affected?
- If treads or risers are broken or loose, how many are affected?
Please note
If you need a second handrail, please contact the aids and adaptations department
