Windows
Before you contact us
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If the damage to the window is a result of vandalism, a break in, fire, arson or domestic violence, you need to get a police crime reference number before phoning us.
If you need to contact us, please tell us the following.
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Please tell us the crime number if you have one (see above). How did the damage happen?
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Is the window single or double glazed? Which window or sash is it?
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What is the approximate size of the window if it needs reglazing?
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Is the sash or window secure?
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If the problem is with one of the fittings (for example, hinge, stay or fastener), which fitting is it?
Please note
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We may charge you for reglazing if you do not have a police crime reference number.
