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How can I pay my rent
By Direct Debit
You can set up a Direct Debit by completing the appropriate form with your bank details and return to Derwentside Homes. If you would like a form, Telephone: 0800 7839295. You will never need to worry about missing a payment.
Payments can be made via this website take a look at our pay your rent online page for further details.
You can set up a Standing Order by completing the appropriate form and returning to your bank.
Post Office/Pay Point Shops
Apply for a swipe card at any Derwentside Homes office. You can pay at the Post Office or any Pay Point Shop.
You can telephone 0800 7839295 to pay rent by Debit/Credit Card. Please quote your tenancy account number this is the number on your swipe card and rents letters.
You can send cheques/postal orders made payable to Derwentside Homes to:
Derwentside Homes Ltd
Greencroft Industrial Park
Please write your tenancy account number on the reverse of the cheque.
Please Note: If you are waiting for a claim to be processed by Housing Benefit you MUST make Rent payments. There are other people on the waiting list who would like Derwentside Homes property – do not let it be yours by falling into arrears.
If you have difficulty paying your rent please contact the Income management section on Freephone 0800 783 9295
For Confidential Advice contact the Citizens Advice Bureau on Tel: 03000 333 3445..