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Emergency Number: 08458 500 600 Freephone Number: 0800 783 9295

Complaints/feedback

Sometimes our services may not meet your expectations or requirements. When this happens we would like you to tell us about it, so that we know what is going wrong or right with our services. We will then try to resolve the problem or take the compliments on board for future progress. Our complaints procedure is easy accessible and allows speedy handling, with set time limits.

A full investigation will be carried out which will address all points raised in your complaint, and a full effective response will be provided. All complaints will be dealt with in a confidential manner.

Download our Complaints, Complements and Suggestions Policy PDF

 Download our How to make a complaint leaflet PDF

Complaint forms are also available from any of our offices by contacting us.

'*' Denotes a required field.

Complaint / Compliment Form

If you are making this complaint / compliment for someone else, please give their name




*Please tell us what you complaint / compliment is:

*If you are making a complaint, what solution do you believe would be fair to all parties?




Equality monitoring

To help us make sure that no one is treated unfairly because of their sex, race or disability, please tick the details that apply to you:

What is your ethnic group?

White

Mixed


Asian or Asian British


Black or Black British

Chinese or other ethnic group

Please tell us your age:




Gender – are you?

Do you have a long-standing illness, disability or infirmity?

‘Long standing’ means anything that has troubled you over a period of time or that is likely to affect you over a period of time.

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