Complaints/feedback
Sometimes our services may not meet your expectations or requirements. When this happens we would like you to tell us about it, so that we know what is going wrong or right with our services. We will then try to resolve the problem or take the compliments on board for future progress. Our complaints procedure is easy accessible and allows speedy handling, with set time limits.
A full investigation will be carried out which will address all points raised in your complaint, and a full effective response will be provided. All complaints will be dealt with in a confidential manner.
Download our Complaints, Complements and Suggestions Policy PDF
Download our How to make a complaint leaflet PDF
Complaint forms are also available from any of our offices by contacting us.'*' Denotes a required field.

