Gas safety

Derwentside Homes offers free evening and weekend appointments, if needed to carry out your safety checks call us on FREEPHONE 0800 7839295 for more details.

Derwentside Homes has approximately 6,700 homes which have gas appliances to heat their homes.

All landlords have a duty under the Gas Safety installation and use regulations 1998 to ensure that all gas installations, pipework, gas appliances and flue systems owned by them are maintained in a safe condition.

This duty was placed on Landlords to protect tenants from suffering due to faulty or poorly maintained gas appliances. In order to comply with regulations landlords must ensure that they carry out this duty at intervals not more than 12 months.

We can not do this without your co-operation to allow us access to your home so please ensure the engineers have access. Derwentside Homes may obtain access through court and costs may be reclaimed.

PDF Icon Download our Gas Safety policy PDF

Why it is important?

  1. Your safety, around 30 people die each year through faulty gas appliances.
  2. Your landlord legal duty.
  3. To maintain the efficiency and reliability of your heating and hot water system.

If you Smell Gas.

  1. Turn off the gas supply immediately. Shut off the valve located next to the meter, open doors and windows.
  2. Do not operate electrical switches.
  3. Call Northern Gas Networks on 0800 111 999. They will respond within 2 hours.

Tips

  1. Never use a gas appliance if you think it is not working correctly or not burning correctly.
  2. Never block air vents or outside flues.
  3. Never sleep in a room containing an open flue appliance.

We will call at convenient times:

Monday – Friday: 8.30am to 4.30pm
Saturday: 8.30am to 12.00pm
Evenings: 4.30pm to 7.00pm

Respect Standard for housing Management IN Business For Neighbourhoods Tenant Service Authority Homes and Communities Agency
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