Response times
Repairs fall in 4 main categories depending on the type of repair. The following are the priority codes and associated response times for our repair service.
1. Emergency repair outside normal working hours needs immediate attention to make the situation safe or secure – Response time within three hours or less depending on the situation, and the work completed within one day.
2. Emergency repair inside normal working hours – as above.
3. Urgent repair – to be completed within five working days.
4. Routine repairs – to be completed within 20 working days, including appointments
If your repair is not carried out within the target time you may qualify for compensation.
For further information please email or contact customer services.
