Right to compensation for tenants’ improvement
The Right To Compensation For Improvements allows us to pay compensation to qualifying tenants for certain improvement work they have carried out.
To qualify for compensation, please consider the following points:
You can only make a claim for improvement work to:
When working out any payments, we will take account of the quality of work carried out, how long the improvement has been in place and the expected life of the improvement. We will also take off any money the outgoing tenant owes us.
For further information please email customer services.
To qualify for compensation, please consider the following points:
- You must be an assured tenant.
- You must have our permission in writing to carry out the work.
- You can only apply at the end of the tenancy.
- The work must have started after 1 April 1994.
- You must apply for compensation, in writing, during the period 28 days before to 14 days after the tenancy ends.
You can only make a claim for improvement work to:
- a bath or shower;
- a wash basin;
- a toilet;
- a kitchen sink;
- storage cupboards in the bathroom or kitchen;
- work surfaces for food;
- space or water heating;
- thermostatic radiator valves;
- insulation to pipes or cylinder;
- loft insulation;
- cavity-wall insulation;
- draughtproofing;
- double glazing;
- rewiring
When working out any payments, we will take account of the quality of work carried out, how long the improvement has been in place and the expected life of the improvement. We will also take off any money the outgoing tenant owes us.
For further information please email customer services.
