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Emergency Number: 08458 500 600 Freephone Number: 0800 783 9295

Repairs & timescales

Right to Repair Regulations 1994 Working-days
Unsafe power or lighting socket, or electrical fitting 1
Total loss of water supply    1
Total or partial loss of gas supply 1
Blocked flue to open fire or boiler 1
Total or partial loss of space or water heating between 31 October and 1 May 1
Blocked or leaking foul drain, soil stack, or toilet pan where there is no other working toilet in the house 1
Toilet not flushing (where there is no other working toilet in the house) 1
Leaking from a water or heating pipe, tank or cistern 1
Insecure outside window, door or lock 1
Total loss of electric power 1
Partial loss of electric power 3
Partial loss of water supply 3
Total or partial loss of space or water heating between 30 April and 1 November 3
Blocked sink, bath or basin 3
Tap which cannot be turned 3
Loose or detached banister or handrail 3
Rotten timber flooring or stair tread 3
Door entry phone not working 7
Leaking roof 7
Mechanical extractor fan in the kitchen or bathroom not working 7
Tenants are reminded that rent is due weekly on a Monday in advance
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